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March is spring, as if in search of spring footprint, we have the cherry blossom season, came to Wuhan, and in the East Lake and the protagonist - Wuhan bright Miss Xu Xiaojun, general manager of Renaissance Hotel with some full of wisdom and elegant dialogue. Seaward Side woman who kind of unique to South and East Lake Wen Wanya To the elegant refined sense of composition, a very quiet atmosphere, but also to interview the second time in Wuhan, we see the city outside the graceful simplicity.

Renaissance Wuhan Hotel, it is located in the forefront of the economic development zone in Wuhan - Wuchang District Xudong Lu. Here both the convenience of transportation, but also tourism and convenient, the surrounding environment is very complete package for business travel in the people, is the best choice. Rely on this beautiful picture of East Lake, the Renaissance is certainly bright eyes of a point.

The hotel has a echoed everywhere, "Love and" elements of the overall design theme, VIP rooms with lake name in the lobby watermarks embedded in the ground, stepped waterfall along the glass wall down the river, and the room, "great lakes" of goods containers embody the culture of this unique enterprise. 300 exquisite and elegant rooms to meet most requirements of our living. 3 unique flavor restaurants and a bar so that we enjoy almost all styles of cuisine. In business terms, it has a total area of 1372 square meters of banquet rooms and conference rooms, cleverly designed, good facilities. When the staff brought me on board when the top floor of the hotel, this beautiful ancient city of Wuchang actually glance at the front.

Interview on the Miss Xu Xiaojun is "only" the beginning. Seems to in central China with the Marriott Renaissance Hotel the only echoes, in charge of Miss Xu Wuhan bright Renaissance, Marriott is also the only Chinese women managers. All busy all the background, "great lakes", there is Miss Xu Xiaojun sublimated into the Maple Leaf by the Sentimental like crimson. Miss Xu Xiaojun nearly 20 years of hotel experience, involving housekeeping, sales, catering and other areas and participated in the opening five Hotel preparations. Unlike I expected, as the gentle opening of the Suzhou woman actually said was a slightly Mandarin Cantonese accent, with the soft language of tenderness in Wu Kingdom, has also been the impression that surprisingly cordial. Miss Xu original early career, to the integration of working environment as soon as possible, in the immediate superior are Hong Kong's case, a thorough knowledge of Cantonese, it is not for a life in Guangdong or Hong Kong, experienced people, is no mean feat. This alone, you can see her wisdom and energy. So, I would have "atypical" and have a better daughter, a good impression Suzhou, people can not help but think about her and how a close.

When it comes to her is the Marriott's only female general manager of Chinese nationality, the Miss Xu Xiaojun it lightly smile, she told us that Marriott is the most important discovery and cultivation of talents, for the management and staff perform their duties their talents. Now in China there is a "general manager plan." General manager of the reserve list in the male and female each in half. Miss Xu modesty to hide his own unique and difficult, but said that even the bright Marriott Renaissance people strategy, she rattled on. She stressed that the best understanding of customer needs is the front-line staff, the best understanding of the process is the management and executive role is to determine what strategic level. Hotel staff were efforts to create a happy working atmosphere and a better development prospects continue to improve its training system for this. Such as bright Renaissance will send staff to participate in some of the opening of the hotel group, not just for help, more for their employees to absorb more nutrients, will have a broader development prospects. People can not help but think of JW Marriott, often said: "If care of our colleagues, they will better take care of our guests." Marriott's service spirit has permeated into the care of the staff.

Miss Xu Xiaojun in almost every Chinese city with Marriott hotels have worked, has extensive experience in hotel operations management. Renaissance as a bright leader, Miss Xu country without pointing, Fang Qiu command denounced the domineering, but as the rain water into the lake as fully integrated into her management team. She integration expertise of various professionals, decision-making power running into a strong team. Renaissance bright management team brings together the elite from various quarters, each director has some attractions, such as the director of marketing good at using various strategies to attract customers in different source. Not long ago, he won a regional and global marketing director of excellence award and is the only award-winning, his name also been included in the Zongjing Li mentioned earlier development plans. Renaissance bright addition to its own source of talent, the will and the Group's hotels in Shanghai, with the share reserve of human resources. This strategy can improve the talent to play the entire team to maximize the advantages, we have reason to believe that such an elite team, led by the growth of bright Renaissance is very worthy of our expectations. The leader of such a great team of people, is a lucid and elegant and gracious woman, is an amazing.

The more intimate hotel, the more spare no effort in every detail. Hotel nuanced, embodied in one corner or inadvertently fragment. "Maybe in other hotels, air-conditioning problems when customers complained, the general process will check whether the air conditioning failure to resolve after confirmation. But in the Marriott, after receipt of such complaints, the first time we will send someone to repair, rather than suspected customers, then we will ask customers what services needed. All of our work is the focus for customer satisfaction, and even exceed customers expectations. "Miss Xu's words were a tranquil, it is unparalleled peace of mind to the people.

Renaissance Hotel in bright thoroughfare of nine provinces of Wuhan, the hotel itself for market positioning and how to integrate into the Wuhan City also has a unique place. Currently hotels cater 80% from China, only 20 percent come from abroad. Seaward Side Marriott and her team realized that ideas and cultural needs of the integration of local features have greater development. After conducting a market analysis, they found that potential customers around the hotel is steel and ship manufacturing state-owned enterprises and municipalities, as well as bring visitors close to the East Lake resources. So a strategy of adjustment within the hotel, how to attract domestic customers has become the biggest issue, they state-owned enterprises and government departments for the characteristics of the rectification, setting up a special team to guide the hotel's reception. After this reform, the hotel's performance almost doubled last month's occupancy rate has reached 80%. Faced with this result, Seaward Side and her colleagues did not stand still, still continue to be adjusted according to the market.

For Wuhan local cultural characteristics, light meals and Renaissance hotels in the hardware layout is also really took some effort. Seaward Side actively bring a kind of Western-style market in Wuhan, stylish dining concepts, through the elegant simplicity of the restaurant furnishings, cook the interaction with customers, high quality ingredients and skillful cooking techniques to get customers approved. The hotel also constantly try to introduce the most popular thing in Wuhan market, such as the Renaissance Yangtze Shanghai's Oktoberfest and other activities in the market to reflect the strong. Renaissance Wuhan bright cafeteria selection of local and have consistently maintained the top position, which is the market on the efforts of the best Renaissance feedback.

With this shine, bright facilities Renaissance daily life also becomes a deep, warm memories. "Life
style "," Taste Life "as Renaissance culture in the light of new keywords. Marriott hotel not only follow the inherent characteristics, but also orchestrated a unique smallest element in an attempt to provide all-round close to the guests to enjoy unparalleled. a bright 10 000 Korea's fragrance is in accordance with the change of seasons, the hotel guests inadvertently feel the nature of the information landscape. and this echoes the space that changes according to different music. bright Renaissance Hotel, specially hired German Music
Styling company tailored for the guests. In different regions have different feelings that we can light the Renaissance often like to be the ultimate service. In the same region, and will also seek to give to new guests. Hotel every 3 months to replace the feeling of a lobby, guests at any time to maintain freshness. A large hotel can be so full of romance and fun. The delicate design I believe that many of the South from her daughter's creative Seaward Side Bar, Imagine living in the "great lakes" surrounded by an environment which is how cozy and comfortable.

Expo 2010 held soon, a bright Renaissance held a "thousand Expo line" activities, has been a positive response from many customers. The hotel also through official contact with the Expo, not only in the hope that self-promotion Expo, and hope that such an opportunity through the Expo, the Wuhan recommend to visitors from around the world. Speaking on the Expo's expectations and Message, Seaward Side said: "I believe this is a whole world of people a better understanding of Shanghai and China's opportunities and hope that through Shanghai this window will show the bright side of China to the world!"

Shen tired of wandering in the "great lakes", the interview was over. We do not see the strong woman initially thought Seaward Side, but one with a fine mind, wisdom and self-confidence of a beautiful woman. So exquisite craftsmanship, ultimate taste, just as "beautiful" this seems to become a pejorative adjective. She was as calm as the plateau mirror lake, waves can not afford the slightest, but won the probe does not hit the bottom, Yun-out the world's most beautiful color. Is precisely because such a woman even with their so similar, bright Seaward Side Renaissance chosen. Out of exquisite yearning for warmth, like Miss Xu Xiaojun, as more and more awareness of the light and Renaissance guests, like the Renaissance on the light, choose a bright Renaissance.

In March, we followed in the footsteps of the early spring to
the cherry blossoms season in Wuhan and had a pleasant conversation
beside the East Lake with Ms. Minnie Xu, General Manager of
Renaissance Wuhan Hotel. The special sweetness and elegance of this
southern lady Ms. Xu complemented the unsophisticated clearness of
the East Lake in creating a relaxing ambience, which enabled us to
appreciate the gentle charm of Wuhan besides its classic simplicity
during our second visit to the city.

Renaissance Wuhan
Hotel, located in the frontier development area of Xudong Rd in
Wuchang, is a perfect choice for business travelers, with its
convenient transportation, access to touring spots and excellent
neighboring facilities. The beautiful scenery of the East Lake
reflects the spirit of the hotel design.

Renaissance Wuhan
Hotel is filled with details highlighting the designing theme of
"Myriad of rivers and thousands of hills": VIP suites are named
after famous lakes; the floor in the lobby is paved with water wave
mosaics; a waterfall flows down along the terraced glass wall; and
various artifacts and vessels in guest rooms are associated with
crags and torrents. The 300 delicately furnished rooms can meet
most people's major requirements for accommodation. The three
restaurants of unique flavors and the bar offer all kinds of food
and beverage. To suit customers' business needs, the hotel has
cleverly designed and perfectly equipped banquet halls and meeting
rooms with a total area of 1,372 square meters. Standing on the top
floor, one can have a panoramic view of the beautiful old city of
Wuchang.

Our interview started
from being the "only one". Just as Renaissance Wuhan Hotel is the
only Marriott hotel in Central China, Ms. Xu is the only Chinese
female General Manager in the Marriott Group. From a young novice
to a mature leader, Ms. Xu has traveled a long and arduous journey
through myriad of rivers and thousands of hills. Having roughly 20
years' experience in hospitality and empirical knowledge gained
from the opening preparation for five grand hotels, Ms. Xu is
familiar with every aspect of hotel management including room
service, sales, food and beverage. Out of my expectation, Ms. Xu, a
lady from Suzhou, speaks Mandarin with Cantonese accents, which
sounds surprisingly pleasant in combination with the soft tunes of
her hometown dialect. Later I found out that she picked up
Cantonese at the early stage of her career in order to engage
herself more quickly in the working environment where all her
superiors were Cantonese. It is a tough task for a person who has
never lived in Guangdong or Hong Kong and is a conspicuous proof of
her intelligence and diligence. I began to have a more favorable
feeling toward this "un-typical" Suzhou lady and was eager to know
her better.

When I mentioned that
she was the only Chinese female General Manager in the Marriott
Group, Ms. Xu smiled indifferently and explained that the Marriott
Group stresses the discovery and nurturing of talents. Management
and staff resume their respective roles and exploit their own
advantages. Currently, a "General Manager Project" is being
performed in China. On this reserve list for General Manager, both
genders are equally represented. A naturally modest person, Ms. Xu
spoke with fervor about Marriott's and Renaissance Wuhan Hotel's
human resources strategy instead of bragging about her own talents
and efforts. She emphasized the different functions of front-line
staff, who understand customers' needs better, management, who are
more familiar with work process, and executives, who frames
strategies. Endeavoring to create a merry work environment and a
better future for its staff, the hotel has never stopped perfecting
its training system. For example, employees would be sent to
facilitate the opening of other groups' hotels with purposes for
more learning and better development prospects. This reminds people
of what old Mr. Marriott used to say that "if our fellow workers
are taken good care of, they would surely take better care of our
clients. "The Marriott spirit of service has already infiltrated
into the welfare of the staff.

Ms. Xu has virtually
worked in every Chinese city where a Marriott hotel is located,
thus gaining rich experience in hotel management. As the leader of
Renaissance Wuhan Hotel, Ms. Xu does not exhibit vigorous and
aggressive air, but blends with her managing term harmoniously. She
is able to explore different talents and form a team with amazing
decision-making powers. As a result, the management of the hotel
has attracted a variety of elites. Each chief executive has a
special excellence. A good example would be the Marketing Director
who is adept at drawing customers from diverse sources with
different strategies. Erewhile he won the Excellent Marketing
Director award in the Asian Pacific region and worldwide as the
only Chinese. His name is also listed on the
General Manager Project mentioned above. In addition to cultivating
outstanding personnel for itself, Renaissance Wuhan Hotel shares
the human resource reserve with other Marriott hotels in Shangha
and other cities. Such a perfect strategy could assure the best
performance of the whole group. It is justified to believe that
Renaissance Wuhan Hotel, led by the elite team under the direction
of a tender lady, will grow and flourish and continue to give us
pleasing surprises.

A considerate hotel
is fastidious about details because any detail such as a corner
would unconsciously reveal the carefulness of the service. "Maybe
in other hotels, when a complaint about the air-condition is
received, the normal procedure is to fix the problem after checking
whether there is a malfunction or not. At Marriott, we would
provide maintenance at once instead of doubting customers'
requirements. Afterwards, we would ask whether they need extra
service. In a word, the focus of our work is to satisfy our
customers beyond their expectations. "Ms. Xu's words were simple
but assuring.

Located in Wuhan, the
transportation center in China, Renaissance Wuhan Hotel has unique
positioning and marketing strategies. At present, 80% customers are
domestic while only 20% are from abroad. Ms. Xu and her team have
realized that the Marriott concepts and culture need to be
localized in order to achieve greater success. According to the
market analysis, the potential clients from the neighboring areas
are mainly state-owned corporations, the municipal government and
tourists to the East Lake. Hence the hotel has adjusted its
strategies to attract more domestic customers. A project team was
organized to reform the reception style in light of the features of
state-owned corporations and government departments. After the
reform, the profits almost doubled and the occupancy rate last
month reached 80%. However, Ms. Xu and her colleagues are not
settled with such an achievement, but are still making adjustments
in accordance with the market needs.

With the local
cultural features of Wuhan in consideration, Renaissance Wuhan
Hotel has invested a lot in the decoration and equipments of the
restaurants. Ms. Xu is taking the initiative to spread a
westernized fashion style in the food and beverage market of Wuhan.
Customers are captured by the simple and elegant furnishings, the
interactions between guests and chefs, high quality ingredients and
skilled cooking. Meanwhile, the hotel tries incessantly to
introduce the most popular events into the city. For example, the
Beer Festival from Renaissance Yangtze Hotel has received favorable
responses from the market. As a result of the hotel's efforts, it
has remained top on the list of best buffet restaurants In
Wuhan.

The daily life
facilities in Renaissance Wuhan Hotel are also comfortable and
impressive. "Life style" has become the new key word in the hotel's
corporation culture. Not only are the original features of Marriott
maintained, but some unique details are introduced to provide a
comprehensive warm service to customers. The scent in the hotel
alters seasonally so that guests could feel the natural aroma
within the hotel. Similarly, the background music changes in
different areas. Music Styling from Germany has been specially
hired to tailor particular tunes for different parts of the hotel.
And yet the hotel is not satisfied. It attempts to give its
customers a sense of novelty even in the same area. In effect, the
hotel changes the ambience of the lobby every three months. One
could not help being lured by such a romantic flavor and exquisite
taste. I believe many of these details are designed by the southern
lady Ms. Xu. Just imagine how relaxing and comfortable it would be
to be surrounded by myriad of rivers and thousands of
hills!

As the 2010 Expo is
approaching, Renaissance Wuhan Hotel has organized a "trip to the
Expo ", which was responded well in the market. Moreover, the hotel
has contacted the Expo officials in the hope that the Expo would
grant the hotel and Wuhan an opportunity to show themselves to
people all over the world. When asked about her expectation of the
Expo, Ms. Xu said, "I believe this is a good chance for people
around the world to better understand Shanghai and China. I also
hope that the world will be able to see the nice part of China
through Shanghai! "

The interview ended
while we were still infatuated with the "rivers and hills". What we
have encountered is not a strong woman we initially thought, but a
beautiful lady with a delicate taste, intelligence and confidence.
In fact, the word "beautiful" is not enough or even derogatory to
describe such a graceful lady. She is like a deep and peaceful lake
high in the mountain, which contains the most enchanting color in
the world. The same pursuit for a delicate uniqueness is the reason
why Renaissance Wuhan Hotel selected Ms. Xu. More and more guests
have recognized, chosen and fallen in love with the hotel out of
the same reason.