Searchig for delicious food,fashion magazines,successful ways in business field.

March is spring, as if in search of spring footprint, we have the cherry blossom season, came to Wuhan, and in the East Lake and the protagonist - Wuhan bright Miss Xu Xiaojun, general manager of Renaissance Hotel with some full of wisdom and elegant dialogue. Seaward Side woman who kind of unique to South and East Lake Wen Wanya To the elegant refined sense of composition, a very quiet atmosphere, but also to interview the second time in Wuhan, we see the city outside the graceful simplicity.

Renaissance Wuhan Hotel, it is located in the forefront of the economic development zone in Wuhan - Wuchang District Xudong Lu. Here both the convenience of transportation, but also tourism and convenient, the surrounding environment is very complete package for business travel in the people, is the best choice. Rely on this beautiful picture of East Lake, the Renaissance is certainly bright eyes of a point.

The hotel has a echoed everywhere, "Love and" elements of the overall design theme, VIP rooms with lake name in the lobby watermarks embedded in the ground, stepped waterfall along the glass wall down the river, and the room, "great lakes" of goods containers embody the culture of this unique enterprise. 300 exquisite and elegant rooms to meet most requirements of our living. 3 unique flavor restaurants and a bar so that we enjoy almost all styles of cuisine. In business terms, it has a total area of 1372 square meters of banquet rooms and conference rooms, cleverly designed, good facilities. When the staff brought me on board when the top floor of the hotel, this beautiful ancient city of Wuchang actually glance at the front.

Interview on the Miss Xu Xiaojun is "only" the beginning. Seems to in central China with the Marriott Renaissance Hotel the only echoes, in charge of Miss Xu Wuhan bright Renaissance, Marriott is also the only Chinese women managers. All busy all the background, "great lakes", there is Miss Xu Xiaojun sublimated into the Maple Leaf by the Sentimental like crimson. Miss Xu Xiaojun nearly 20 years of hotel experience, involving housekeeping, sales, catering and other areas and participated in the opening five Hotel preparations. Unlike I expected, as the gentle opening of the Suzhou woman actually said was a slightly Mandarin Cantonese accent, with the soft language of tenderness in Wu Kingdom, has also been the impression that surprisingly cordial. Miss Xu original early career, to the integration of working environment as soon as possible, in the immediate superior are Hong Kong's case, a thorough knowledge of Cantonese, it is not for a life in Guangdong or Hong Kong, experienced people, is no mean feat. This alone, you can see her wisdom and energy. So, I would have "atypical" and have a better daughter, a good impression Suzhou, people can not help but think about her and how a close.

When it comes to her is the Marriott's only female general manager of Chinese nationality, the Miss Xu Xiaojun it lightly smile, she told us that Marriott is the most important discovery and cultivation of talents, for the management and staff perform their duties their talents. Now in China there is a "general manager plan." General manager of the reserve list in the male and female each in half. Miss Xu modesty to hide his own unique and difficult, but said that even the bright Marriott Renaissance people strategy, she rattled on. She stressed that the best understanding of customer needs is the front-line staff, the best understanding of the process is the management and executive role is to determine what strategic level. Hotel staff were efforts to create a happy working atmosphere and a better development prospects continue to improve its training system for this. Such as bright Renaissance will send staff to participate in some of the opening of the hotel group, not just for help, more for their employees to absorb more nutrients, will have a broader development prospects. People can not help but think of JW Marriott, often said: "If care of our colleagues, they will better take care of our guests." Marriott's service spirit has permeated into the care of the staff.

Miss Xu Xiaojun in almost every Chinese city with Marriott hotels have worked, has extensive experience in hotel operations management. Renaissance as a bright leader, Miss Xu country without pointing, Fang Qiu command denounced the domineering, but as the rain water into the lake as fully integrated into her management team. She integration expertise of various professionals, decision-making power running into a strong team. Renaissance bright management team brings together the elite from various quarters, each director has some attractions, such as the director of marketing good at using various strategies to attract customers in different source. Not long ago, he won a regional and global marketing director of excellence award and is the only award-winning, his name also been included in the Zongjing Li mentioned earlier development plans. Renaissance bright addition to its own source of talent, the will and the Group's hotels in Shanghai, with the share reserve of human resources. This strategy can improve the talent to play the entire team to maximize the advantages, we have reason to believe that such an elite team, led by the growth of bright Renaissance is very worthy of our expectations. The leader of such a great team of people, is a lucid and elegant and gracious woman, is an amazing.

The more intimate hotel, the more spare no effort in every detail. Hotel nuanced, embodied in one corner or inadvertently fragment. "Maybe in other hotels, air-conditioning problems when customers complained, the general process will check whether the air conditioning failure to resolve after confirmation. But in the Marriott, after receipt of such complaints, the first time we will send someone to repair, rather than suspected customers, then we will ask customers what services needed. All of our work is the focus for customer satisfaction, and even exceed customers expectations. "Miss Xu's words were a tranquil, it is unparalleled peace of mind to the people.

Renaissance Hotel in bright thoroughfare of nine provinces of Wuhan, the hotel itself for market positioning and how to integrate into the Wuhan City also has a unique place. Currently hotels cater 80% from China, only 20 percent come from abroad. Seaward Side Marriott and her team realized that ideas and cultural needs of the integration of local features have greater development. After conducting a market analysis, they found that potential customers around the hotel is steel and ship manufacturing state-owned enterprises and municipalities, as well as bring visitors close to the East Lake resources. So a strategy of adjustment within the hotel, how to attract domestic customers has become the biggest issue, they state-owned enterprises and government departments for the characteristics of the rectification, setting up a special team to guide the hotel's reception. After this reform, the hotel's performance almost doubled last month's occupancy rate has reached 80%. Faced with this result, Seaward Side and her colleagues did not stand still, still continue to be adjusted according to the market.

For Wuhan local cultural characteristics, light meals and Renaissance hotels in the hardware layout is also really took some effort. Seaward Side actively bring a kind of Western-style market in Wuhan, stylish dining concepts, through the elegant simplicity of the restaurant furnishings, cook the interaction with customers, high quality ingredients and skillful cooking techniques to get customers approved. The hotel also constantly try to introduce the most popular thing in Wuhan market, such as the Renaissance Yangtze Shanghai's Oktoberfest and other activities in the market to reflect the strong. Renaissance Wuhan bright cafeteria selection of local and have consistently maintained the top position, which is the market on the efforts of the best Renaissance feedback.

With this shine, bright facilities Renaissance daily life also becomes a deep, warm memories. "Life
style "," Taste Life "as Renaissance culture in the light of new keywords. Marriott hotel not only follow the inherent characteristics, but also orchestrated a unique smallest element in an attempt to provide all-round close to the guests to enjoy unparalleled. a bright 10 000 Korea's fragrance is in accordance with the change of seasons, the hotel guests inadvertently feel the nature of the information landscape. and this echoes the space that changes according to different music. bright Renaissance Hotel, specially hired German Music
Styling company tailored for the guests. In different regions have different feelings that we can light the Renaissance often like to be the ultimate service. In the same region, and will also seek to give to new guests. Hotel every 3 months to replace the feeling of a lobby, guests at any time to maintain freshness. A large hotel can be so full of romance and fun. The delicate design I believe that many of the South from her daughter's creative Seaward Side Bar, Imagine living in the "great lakes" surrounded by an environment which is how cozy and comfortable.

Expo 2010 held soon, a bright Renaissance held a "thousand Expo line" activities, has been a positive response from many customers. The hotel also through official contact with the Expo, not only in the hope that self-promotion Expo, and hope that such an opportunity through the Expo, the Wuhan recommend to visitors from around the world. Speaking on the Expo's expectations and Message, Seaward Side said: "I believe this is a whole world of people a better understanding of Shanghai and China's opportunities and hope that through Shanghai this window will show the bright side of China to the world!"

Shen tired of wandering in the "great lakes", the interview was over. We do not see the strong woman initially thought Seaward Side, but one with a fine mind, wisdom and self-confidence of a beautiful woman. So exquisite craftsmanship, ultimate taste, just as "beautiful" this seems to become a pejorative adjective. She was as calm as the plateau mirror lake, waves can not afford the slightest, but won the probe does not hit the bottom, Yun-out the world's most beautiful color. Is precisely because such a woman even with their so similar, bright Seaward Side Renaissance chosen. Out of exquisite yearning for warmth, like Miss Xu Xiaojun, as more and more awareness of the light and Renaissance guests, like the Renaissance on the light, choose a bright Renaissance.

In March, we followed in the footsteps of the early spring to
the cherry blossoms season in Wuhan and had a pleasant conversation
beside the East Lake with Ms. Minnie Xu, General Manager of
Renaissance Wuhan Hotel. The special sweetness and elegance of this
southern lady Ms. Xu complemented the unsophisticated clearness of
the East Lake in creating a relaxing ambience, which enabled us to
appreciate the gentle charm of Wuhan besides its classic simplicity
during our second visit to the city.

Renaissance Wuhan
Hotel, located in the frontier development area of Xudong Rd in
Wuchang, is a perfect choice for business travelers, with its
convenient transportation, access to touring spots and excellent
neighboring facilities. The beautiful scenery of the East Lake
reflects the spirit of the hotel design.

Renaissance Wuhan
Hotel is filled with details highlighting the designing theme of
"Myriad of rivers and thousands of hills": VIP suites are named
after famous lakes; the floor in the lobby is paved with water wave
mosaics; a waterfall flows down along the terraced glass wall; and
various artifacts and vessels in guest rooms are associated with
crags and torrents. The 300 delicately furnished rooms can meet
most people's major requirements for accommodation. The three
restaurants of unique flavors and the bar offer all kinds of food
and beverage. To suit customers' business needs, the hotel has
cleverly designed and perfectly equipped banquet halls and meeting
rooms with a total area of 1,372 square meters. Standing on the top
floor, one can have a panoramic view of the beautiful old city of
Wuchang.

Our interview started
from being the "only one". Just as Renaissance Wuhan Hotel is the
only Marriott hotel in Central China, Ms. Xu is the only Chinese
female General Manager in the Marriott Group. From a young novice
to a mature leader, Ms. Xu has traveled a long and arduous journey
through myriad of rivers and thousands of hills. Having roughly 20
years' experience in hospitality and empirical knowledge gained
from the opening preparation for five grand hotels, Ms. Xu is
familiar with every aspect of hotel management including room
service, sales, food and beverage. Out of my expectation, Ms. Xu, a
lady from Suzhou, speaks Mandarin with Cantonese accents, which
sounds surprisingly pleasant in combination with the soft tunes of
her hometown dialect. Later I found out that she picked up
Cantonese at the early stage of her career in order to engage
herself more quickly in the working environment where all her
superiors were Cantonese. It is a tough task for a person who has
never lived in Guangdong or Hong Kong and is a conspicuous proof of
her intelligence and diligence. I began to have a more favorable
feeling toward this "un-typical" Suzhou lady and was eager to know
her better.

When I mentioned that
she was the only Chinese female General Manager in the Marriott
Group, Ms. Xu smiled indifferently and explained that the Marriott
Group stresses the discovery and nurturing of talents. Management
and staff resume their respective roles and exploit their own
advantages. Currently, a "General Manager Project" is being
performed in China. On this reserve list for General Manager, both
genders are equally represented. A naturally modest person, Ms. Xu
spoke with fervor about Marriott's and Renaissance Wuhan Hotel's
human resources strategy instead of bragging about her own talents
and efforts. She emphasized the different functions of front-line
staff, who understand customers' needs better, management, who are
more familiar with work process, and executives, who frames
strategies. Endeavoring to create a merry work environment and a
better future for its staff, the hotel has never stopped perfecting
its training system. For example, employees would be sent to
facilitate the opening of other groups' hotels with purposes for
more learning and better development prospects. This reminds people
of what old Mr. Marriott used to say that "if our fellow workers
are taken good care of, they would surely take better care of our
clients. "The Marriott spirit of service has already infiltrated
into the welfare of the staff.

Ms. Xu has virtually
worked in every Chinese city where a Marriott hotel is located,
thus gaining rich experience in hotel management. As the leader of
Renaissance Wuhan Hotel, Ms. Xu does not exhibit vigorous and
aggressive air, but blends with her managing term harmoniously. She
is able to explore different talents and form a team with amazing
decision-making powers. As a result, the management of the hotel
has attracted a variety of elites. Each chief executive has a
special excellence. A good example would be the Marketing Director
who is adept at drawing customers from diverse sources with
different strategies. Erewhile he won the Excellent Marketing
Director award in the Asian Pacific region and worldwide as the
only Chinese. His name is also listed on the
General Manager Project mentioned above. In addition to cultivating
outstanding personnel for itself, Renaissance Wuhan Hotel shares
the human resource reserve with other Marriott hotels in Shangha
and other cities. Such a perfect strategy could assure the best
performance of the whole group. It is justified to believe that
Renaissance Wuhan Hotel, led by the elite team under the direction
of a tender lady, will grow and flourish and continue to give us
pleasing surprises.

A considerate hotel
is fastidious about details because any detail such as a corner
would unconsciously reveal the carefulness of the service. "Maybe
in other hotels, when a complaint about the air-condition is
received, the normal procedure is to fix the problem after checking
whether there is a malfunction or not. At Marriott, we would
provide maintenance at once instead of doubting customers'
requirements. Afterwards, we would ask whether they need extra
service. In a word, the focus of our work is to satisfy our
customers beyond their expectations. "Ms. Xu's words were simple
but assuring.

Located in Wuhan, the
transportation center in China, Renaissance Wuhan Hotel has unique
positioning and marketing strategies. At present, 80% customers are
domestic while only 20% are from abroad. Ms. Xu and her team have
realized that the Marriott concepts and culture need to be
localized in order to achieve greater success. According to the
market analysis, the potential clients from the neighboring areas
are mainly state-owned corporations, the municipal government and
tourists to the East Lake. Hence the hotel has adjusted its
strategies to attract more domestic customers. A project team was
organized to reform the reception style in light of the features of
state-owned corporations and government departments. After the
reform, the profits almost doubled and the occupancy rate last
month reached 80%. However, Ms. Xu and her colleagues are not
settled with such an achievement, but are still making adjustments
in accordance with the market needs.

With the local
cultural features of Wuhan in consideration, Renaissance Wuhan
Hotel has invested a lot in the decoration and equipments of the
restaurants. Ms. Xu is taking the initiative to spread a
westernized fashion style in the food and beverage market of Wuhan.
Customers are captured by the simple and elegant furnishings, the
interactions between guests and chefs, high quality ingredients and
skilled cooking. Meanwhile, the hotel tries incessantly to
introduce the most popular events into the city. For example, the
Beer Festival from Renaissance Yangtze Hotel has received favorable
responses from the market. As a result of the hotel's efforts, it
has remained top on the list of best buffet restaurants In
Wuhan.

The daily life
facilities in Renaissance Wuhan Hotel are also comfortable and
impressive. "Life style" has become the new key word in the hotel's
corporation culture. Not only are the original features of Marriott
maintained, but some unique details are introduced to provide a
comprehensive warm service to customers. The scent in the hotel
alters seasonally so that guests could feel the natural aroma
within the hotel. Similarly, the background music changes in
different areas. Music Styling from Germany has been specially
hired to tailor particular tunes for different parts of the hotel.
And yet the hotel is not satisfied. It attempts to give its
customers a sense of novelty even in the same area. In effect, the
hotel changes the ambience of the lobby every three months. One
could not help being lured by such a romantic flavor and exquisite
taste. I believe many of these details are designed by the southern
lady Ms. Xu. Just imagine how relaxing and comfortable it would be
to be surrounded by myriad of rivers and thousands of
hills!

As the 2010 Expo is
approaching, Renaissance Wuhan Hotel has organized a "trip to the
Expo ", which was responded well in the market. Moreover, the hotel
has contacted the Expo officials in the hope that the Expo would
grant the hotel and Wuhan an opportunity to show themselves to
people all over the world. When asked about her expectation of the
Expo, Ms. Xu said, "I believe this is a good chance for people
around the world to better understand Shanghai and China. I also
hope that the world will be able to see the nice part of China
through Shanghai! "

The interview ended
while we were still infatuated with the "rivers and hills". What we
have encountered is not a strong woman we initially thought, but a
beautiful lady with a delicate taste, intelligence and confidence.
In fact, the word "beautiful" is not enough or even derogatory to
describe such a graceful lady. She is like a deep and peaceful lake
high in the mountain, which contains the most enchanting color in
the world. The same pursuit for a delicate uniqueness is the reason
why Renaissance Wuhan Hotel selected Ms. Xu. More and more guests
have recognized, chosen and fallen in love with the hotel out of
the same reason.

Suzhou has always been with beautiful scenery, world famous for her elegant gardens, the "Heaven for Southern Gardens, a garden in Suzhou Jiangnan" reputation, but also because of its small bridges ancient people of the fishing village character, the "Venice of the East," said. Line to the end of this article is that the world famous "paradise on earth."

Dushu Lake Conference Hotel is located in the new city center of Suzhou - Suzhou Industrial Park Moon Bay north, Dushu Lake Higher Education District area is the park's first five-star standard hotel conference leisure features. Egrets passing scenic ecological park, fully equipped sports center and the synchronous completion of the Christian Church, we come to embracing the unique villa on the sparkling lake, Soviet-style and modern conference hotel Dushu Lake to complete and pleasant business and leisure facilities, Shuitianyise the natural environment, to travel in luxury and serenity that we enjoy the perfect combination.

Dushu Lake Conference Hotel Suzhou Venture Group and the United States Cold Spring Harbor Laboratory cooperation projects. Cold Spring Harbor Laboratory (CSHL) in Long Island, New York, Cold Spring Harbor, built in 1890. Known as the world's life science and molecular biology of the cradle of the Holy Land, the most influential place in the world top ten research institutes, the international life sciences conference center and training base. 2007, CSHL signed an agreement with Suzhou Ventures Group, identified the agency will set up their regional conference center in the park. Part of the hotel conference center shall CSHL Asia, will provide academic exchanges and conference arrangements platform. Dushu Lake Conference Hotel occupies over 80,000 square meters, total construction area of nearly 65,000 square meters, elegant atmosphere, simple low-key. Natural and ecological environment, Suzhou unique architectural elements and modern design organically integrated to form her unique style. Rooms The hotel has a variety of features (330), such as deluxe suites, Minister suites, presidential suites, lake view room and so on. Room facilities, close to provide free wireless broadband Internet access, satellite and cable TV, international direct dial telephone, electronic safe and non-smoking floors and so on.
Hotel facilities have different styles of dining facilities, first-class conference facilities and entertainment fitness center, including a Chinese restaurant, Western restaurant, lobby bar; a 860 square meters of academic lecture hall, two 1,000 square meters of banquet function rooms and 18 different functions of the small conference room, multi-function hall and meeting room; indoor swimming pool, sports facilities, professional SPA, KTV bars, children's play area, etc, complete and perfect service facilities to meet the needs of high-end guests.

Dushu Lake, from the moon in a small branch fell from the sky fell into the lake grow into an independent branch tree its name. It is said that if a tranquil heart to make good use of its branches, it can make good and industrious people eat their happiness over the life of ... ... a beautiful legend from this, we began to visit the road today.

Dushu Lake Conference hotel lake door, looking full of blue water Ripples, very calm and grace. Suzhou garden expanse Daiwa fashion and architecture will contain a full range of hotel facilities, which, wrapped in simple taste, decorated with extraordinary tranquil. Exposure to this antiquity among this rhyme, we felt the local culture and aesthetic taste of the perfect combination of international, can not help feeling, so noble and elegant hotel Dushu Lake meeting, when the family of the breadth of mind and tolerance are what?

Guo Feng, the courtly, middle-aged men before us is the hotel's general manager Dushu Lake, next to two of the same gentle it is his right-hand man in store manager Wang Chongming, and Yuan Fang, director of sales and marketing. Mr. Guo Feng has over 25 years experience in hotel management. Jinling Hotel in Nanjing in 1983, received any director, has been engaged in the management of, respectively, Jinling Institute of Hotel Management in Sino-Japanese joint venture hotel, the national capital as well as international brands such as the Portman Hotel Centre Sheraton Hotel, and other senior staff for too. , He was also sending Lausanne hotel school EHL, Singapore SHATEC education, and received the first batch of mainland China through the United States Hotel Association ALHA certificate issued by the CHA and CHE. Between 2007 and 2009 involved in the real estate industry, the Shanghai real estate company vice president Chang Yun. Responsible for part of the company's commercial segment pre-planning and positioning the hotel completed a Marriott Renaissance hotel brand all pre-construction preparations. April 2009, Suzhou, Suzhou Venture Group to appoint its own Dushu Lake Conference Hotel General Manager. He has extensive hotel experience, with industry-wide recognition, the most important, he hospitable host-like atmosphere.

In the exchange with Mr. Guo Feng, its discourse and the generous "people-oriented" business intelligence. This is first reflected in his personnel philosophy. Mr. Guo Feng will build a great management team on the work of the heart. He believes that the best people should be the most suitable hotel required, and not necessarily the most expensive or the market's most recognized standards to measure. Mobility is high in hotel industry, he has not restricted to certain channels, but the lines need to invite the Magi. Without a trace, we have Mr. Guo Feng deeply appreciate the love, cherish and mood. For his team, he was very familiar, each member has in the domestic and international famous enterprises had experience. Resident Manager from the Four Seasons Hotel, sales director from Shanghai Le Meridien She Shan, director of financial operations from the Marriott Hotel, Catering Manager from the Sheraton Hotel, Front Office Manager from the Shangri-La Hotel, room manager and two Chef also from domestic and international famous hotel ... ... Mr. Guo Feng is an experienced leader in the ability of the market has a keen consideration of the elite team. They have the image of good management, providing five-star quality service. Although Mr. Guo Feng is very strict on the team, but his positive tone, we can easily find he is very satisfied with the current team very confident. Are all parts of the work of the staff also said the same of the people trust the taste. Mr. Guo Feng tacit understanding between the team does not self-evident.

Mr. Guo Feng's management philosophy is very natural and affecting their service concept. Create first-class team, is constantly seeking new experience to consumers, which embodied in food service has brought us surprises on. During preparations for the opening, Mr. Guo Feng led research team repeated discussions, the final decision to Huaiyang main, part of the space to make way for other dishes. In addition to classic dishes, are also regularly deliver innovative dishes; should be seasonal, with fresh, unique material, occasional selected. To further understand the trend of popular dishes, the hotel will go to the public, understanding, learning, development, absorption of the local food culture, tailored for the customers the most satisfying food. As store manager Wang Chongming said in order to meet the tastes and needs, "Changing
and changing ". in innovating and changing, constantly better ourselves, this is the team's new ideas Guo Feng.

To create a unique hotel culture, Mr. Guo Feng discerning, active play to its advantages in resources, culture and foreign elements will gradually penetrate into the traditional cultural connotation, and its re-integration of the formation of a relatively unified modern style. Hotel next to the simultaneous completion of the Christian Church. Mr. Guo Feng plans to wedding as the bright spot, build a bridge linking the church. The hotel has 20 meeting features large and small banquet facilities, including two 1,000 square meter features a large banquet hall, a large banquet meeting may be held simultaneously, ideal for the international conference market. Young people can also be held in this wedding. Tranquil lake, garden scenery, classic architecture concept of fusion of modern architecture, historical tradition linking present and future. So wonderful scenery and the future, people yearn. Dushu Lake fully able to carry new expectations. So the full content of refined culture, a more intimate environment design language reflects the hotel personality and has a typical ordinary. "Human nature" and "personalized" program, so that Dushu Lake Hotel three-dimensional, more vivid, more humane.

The "humanity" not only the face of the guests, but also applies to staff management. The face of the International Hotel of the competition, Mr. Guo Feng deeply understand the advantages of the domestic brand. The local manager of the local market, culture, a better understanding of consumer habits, so to have better service. This is a very good condition. He sought through good management and planning, improve the sense of belonging among the staff, try to meet their pursuit to improve employee engagement, so that domestic brands more easily than the international brands play to their strengths.

Suzhou, Jiangsu Province, the southeast as a gateway to Shanghai's backyard, attached great importance to the Shanghai market. Shanghai World Expo just around the corner, facing this historic opportunity once every hundred years, Dushu Lake hotel is well prepared to meet it. Hotel sales and marketing director, said Yuan Fang, a lot of very large team focused from the Shanghai market, Dushu Lake arrange the sale of one to two weeks every month to visit Shanghai, customers expect more than the Shanghai Meetings companies and large enterprises to Suzhou to open up its business by the world. Objective point of view, now Shanghai has adequate facilities, large conference hotel is not in the majority. In high demand during World Expo, Dushu Lake hopes as the top Meetings, Suzhou Shanghai hotel can provide a large team easy, relaxed office, casual environment.

For decades, the pursuit of day, so that Mr. Guo Feng of the hotel industry, service industry has a profound and sensitive understanding. From the common love of this industry, he and his team along the way Week concentric, deed if sworn, would be extraordinary professionalism and dedication to lead the meeting Dushu Lake Hotel is improving daily, as "male-lai as scenery Southeast crown, "an event in Suzhou add.

Suzhou is known far and wide for its elegant landscape and
refined gardens. There is a saying that 'Gardens in the south rank
first in China, while gardens in Suzhou even top those of the
south '. The city enjoys a reputation as the' paradise on earth ', or
the 'Oriental Venice' for its signature scenery of a tiny bridge
over the flowing stream and cottages on the far bank.

Dushu Lake Hotel
is the first five-star conference hotel in the thriving new
commercial, residential and entertainment hub of Suzhou Industrial
Park (SIP). Not far away from the delightful view of Bailu Eco
Park, the modern sports center and the new Christian church, Dushu
Lake welcomes all visitors with a sparkling smile. Standing
majestically on the banks of the lake, Dushu Lake Hotel enjoys
spectacular watery vistas. Featuring an elegant Suzhou design,
comprehensive facilities and high-level service, the hotel is the
first choice for business and leisure guests looking for luxury and
tranquility. It is indeed a lake oasis of luxury.

Dushu Lake Hotel
is a joint project between Suzhou Ventures Group and Cold Spring
Harbor Laboratory (CSHL). Founded in 1890 and located at Cold
Spring Harbor on Long Island, USA, CSHL is a private, non-profit
research and education institution at the forefront of molecular
biology and genetics. It is listed as the top research institution
in the world and the international meeting and training center for
genetics. In 2007, CSHL signed an agreement with Suzhou Ventures
Group on the establishment of an Asian Meeting Center in SIP. As a
result, part of the hotel will function as the CSHL Asian Meeting
Center, which would provide a platform for academic communications
and meetings. Covering an area of over 80 thousand m2 and a floor
space of nearly 65 thousand m2, Dushu Lake Hotel veils its graceful
grandeur with low-profile simplicity, offering travelers a
luxurious and tranquil retreat equipped with the latest high-tech
facilities. The 330 guest rooms comprise Superior Suites, Executive
Suites, Presidential Suite, and Dushu Lake Suite, all being
furnished with complimentary wireless broadband Internet access,
satellite and cable television, IDD telephones, electronic safety
box, and non-smoking floor. The food and beverage services,
including Suz Garden, The Octagon and D Lounge, provide cuisines
for different tastes. Other facilities include the 860-square-meter
Watson Auditorium, two 1000-square-metre Grand Ballrooms and
eighteen meeting rooms, multi-function rooms and private meeting
rooms. Indoor swimming pool, Health Center, Spa, KTV and Game Room
will tally to different customers' requirements.

Dushu Lake,
meaning 'single branch' lake, is steeped in legend. Ancient stories
tell the tale of a small branch that fell from the moon to the lake
waters and grew up into a large, single-branch tree. It is believed
that those who can make use of the branch with a content heart will
be blessed with a happy life. Our interview starts from this
beautiful legend.

Overlooking the
sparkling Dushu Lake, the hotel blends traditional Suzhou
architectural and cutting-edge contemporary designs. Embraced in
such an ambience of harmonious fuse of local culture and
international tastes, one could not help wondering who would have
the proper mind and manner to host such a dignified
hotel.
Frank Guo, the
General Manager of Dushu Lake Hotel, is a genteel middle-aged man.
His two assistants, the Resident Manager Jarold Ong and Director of
Sales and Marketing Daniel Yuan are also cultured gentlemen. Mr.
Guo has been devoted to hospitality industry for over 25 years. He
began his hotel management career in 1983 when he joined Jinling
Hotel Nanjing as a reception executive. Ever since then, he worked
as a senior executive staff in Nanjing Institute of Tourism and
Hospitality, joint-venture hotels, state-owned hotels and
international hotels such as Sheraton and Portman. During this
period, Mr. Guo was dispatched to Ecole Hoteliere de Lausanne,
Switzerland and Singapore Hotel and Tourism Education College for
further education and was one of the first Chinese to be granted
the CHA and CHE certificates by American Lodging and Hotel
Association. From 2007 to 2009, he set foot in the real estate
industry as the Deputy General Manager of Shanghai Changrun Realty
Company, being in charge of the pre-planning and positioning for
hotels. In April 2009, he was appointed by Suzhou Venture Group as
the General Manager of Dushu Lake Hotel. His rich experience in
hospitality and warmth to guests has been widely acknowledged in
the industry.

Our interview with Mr. Guo fully reflects his managing principle of
'People orientation'. Emphasizing the importance of an outstanding
managing team, Mr. Guo believes that the hotel should employ the
most suitable staff instead of hiring someone with the highest
market price or following the commonly accepted criteria.
Therefore, he does not limit himself to certain recruitment
patterns but invites talents from all areas. During the interview,
we were deeply impressed by his appreciation of talents. He is
familiar with members of the managing team, who all have work
experience in prestigious corporations. The
Resident Manager came from the Four Seasons Hotel, the Director of
Sales and Marketing from Le Meridien She Shan Shanghai, the Chief
Financial Officer from the Marriott Hotel, the Food
& Beverage Manager from Sheraton, the Front Office
Manager from Shangri-la, the Housekeeping Manager and two Head
Chefs both from internationally famous hotels. In a word, Mr. Guo
leads an elite team, which has rich experiences and acute market
sense and is capable of providing five-star services with a good
and healthy image. Strict with his team, Mr. Guo is satisfied and
confident with his soldiers while all his soldiers express the same
trust. The excellent teamwork is
self-evident.

Mr. Guo's managing
principle also influences his service philosophy. The top managing
team pursues perpetual provision of innovative feelings to
customers, which is mainly reflected in the food and beverage
service. During the preparation for the hotel opening, Mr. Guo and
his team, after heated discussion, decided on the theme of Huaiyang
Cuisine. Besides classical dishes, the hotel develops novel dishes
regularly and offers special dishes with seasonal fresh materials.
In order to grasp the latest trends, the hotel studies and
assimilates the local food culture to create the most satisfying
food and beverage for guests. Just as the Resident Manager Jarold
Ong said, 'Changing and changing' is to satisfy hotel guests'
tastes and needs. To transcend the self through continuous changing
is the new concept of Mr. Guo's team.
To shape a unique
hotel culture, Mr. Guo has taken advantage of the special local
resources, blending foreign elements with traditional culture to
form an integral modern style. According to his plan, the newly
constructed Christian Church in the vicinity will be connected to
the hotel with a bridge to highlight wedding ceremonies. The hotel
features 20 ballrooms with meeting functions, two of which are
1000-square-meter Grand Ballrooms to host banquets and meetings at
the same time. Weddings are also welcomed. The peaceful lake,
garden scenery, classical architecture and modern designs compose a
fascinating picture of history, contemporary and future for the
newly weds. The nature-friendly environment gives expression to the
hotel's features of 'human orientation' and 'individualization',
which renders a more humane flavor to Dushu Lake Hotel.

'Human
orientation 'is not only a service philosophy but also a staff
management philosophy. Facing competition from other major hotels,
Mr. Guo has a profound understanding of advantages of domestic
brands. Local managers, being more familiar with the local market,
customs and consumption habits, are able to provide better
services. Therefore, Mr. Guo tries his best to improve employees'
sense of belonging and contentment through good management and
planning in order to bring advantages of domestic brands into full
play.

As the
southeastern gate of Jiangsu Province and the backyard of Shanghai,
Suzhou always values the market in Shanghai. With 2010 Expo
approaching, Dushu Lake has fully prepared itself for this once a
lifetime opportunity. The Director of Sales and Marketing Mr. Yuan
said that many important clients are based in Shanghai. Hence the
Sales and Marketing Department would schedule one or two weeks
every month to visit clients in Shanghai with an expectation of
attracting more conference curators and large corporations in
Shanghai to hold meetings in Suzhou. In fact, the number of hotels
in Shanghai with large meeting facilities is limited. Since the
need for meetings during the Expo will be high, Dushu Lake Hotel
could provide a relaxing and leisure business environment for
corporations in Shanghai.

Years' devotion to
hospitality has enabled Mr. Guo to possess a penetrating and
perceptive insight into hospitality and service industry. With a
common passion for the industry, he and his team have marched along
with concerted efforts. Undoubtedly their remarkable professional
skills and commitment will lead Dushu Lake Hotel to its perfection
and add a colorful stroke to Suzhou.

: A
Dialogue with Charles Lai
Dialogue with Mr. Li Zihao

Interview: Cherry Li Chinese
Version: Vivian English
Version: Linda
Photos: by Ivy

Millennium & Copthorne Hotels plc, the largest
of its kind in Singapore, is a dynamic global hotel company which
owns, asset manages and / or operates over 110 hotels in 18 countries
around the world.Ranking No. 35 in the world, the
company has established Millennium Hotels and Resorts which
comprises three distinct brands - Millennium Hotels, Copthorne
Hotels and Kingsgate Hotels and Resorts.Grand
Hotels magazine interviewed Mr. Charles Lai, who heads the
marketing and sales teams of Millennium Hongqiao Hotel Shanghai,
Grand Millennium Beijing, Millennium Harbourview Hotel Xiamen,
Copthorne Hotel Qingdao and Millennium Wuxi.

Grand Hotels: How will you describe the corporate culture
of Millennium & Copthorne Hotels plc? What is the
role of this culture in managing the employees?

Charles Lai: We not only feature coveting facilities, but
also offer outstanding services, an advantage benefited enormously
from our staff training programs. Instead of laying emphasis on the
corporate hierarchy, we treat every employee as a stakeholder. This
culture is established based on the understanding that we are a big
family, where each member performs his or her duty. We are in the
same boat, and only when we cooperate with one another can the boat
move forward in the right direction. Our well-known staff canteen
is as chic as TCC or TDC. Our corporate culture revolves around the
concept that "take care of your employees, and they'll take care of
your customers ".

Grand Hotels: What is your expansion plan for 2009?

Charles Lai: 2009 is a busy year for us, with two new
properties to open in Wuxi (opened at the end of May) and Chengdu
(Opening soon), respectively. While people may wonder why we don't
follow in the footsteps of other hotel companies and postpone or
even cancel projects, the answer is that the economic downtown
shouldn't prevent us from carrying out our strategic investment
plan for Greater China, which was drawn up 5 or 6 years ago. The
plan is focused on several key cities, in the order of Beijing,
Shanghai, Qingdao and Xiamen, which are followed by Wuxi and
Chengdu. It is the time that either you move forward, or you'll
fall behind. The plan must be executed as scheduled so that we can
take a vantage position once the market recovers.

As Singapore's largest international hotel chain, the world's 35th largest hotel group Millennium & Copthorne Hotels and Resorts currently owns, manages and operates in 18 countries worldwide more than 110 hotels, with Millennium, Copthorne and the emperor's door three Hotel Brand. The Millennium Copthorne Hotel Group Mr. Li Zihao to lead from the Millennium Hongqiao Hotel Shanghai, Beijing, Grand Millennium, Millennium Harbourview Hotel Xiamen, Qingdao and Wuxi Copthorne Hotel Grand Millennium Hotel Marketing team received the "Grand Hotel" in an interview.

"Hotel": your hotel group to manage how their team culture?

Lizi Hao: We not only proud of hardware facilities, the high quality of service. And thanks to our staff training policy. For each employee, we emphasize the superior-subordinate relationship is not, but the stakeholders. The reason why the establishment of such a culture is because we believe we are a family, each team is only the difference between their duties. Only the whole enterprise the same boat, the ship can move in the right course. We have a very nice cafeteria, and the TCC, TDC as famous. Ours to build team spirit, employee satisfaction, customer satisfaction can be.

"Hotel": Your Hotel Group at how this year's expansion plans?

Li Zihao: This year we will be especially busy for a year. There will be two new hotels going up, one in Wuxi, one in Chengdu. Opened for business at the end of Wuxi, Chengdu hotel opening soon. Colleagues would ask, other companies have postponed or suspended the project, and you did the opposite, why? 5 ~ 6 years ago, we formulated the Greater China business strategy, several major cities in China is the focus of our group. After Beijing, Shanghai, and Qingdao, Xiamen, and then is to be opened in Wuxi and Chengdu. We do not want to stop the larger environment of recession and our strategic investments, the more so the more time can not stop the pace of progress, the only way to recover when the economy to seize the initiative.