We believe that attention to “Hotel” magazine, the protagonist of Mali Qi friends will not unfamiliar. The hotel employed 30 years of professional executives, Mali Qi three occasions with our readers of magazines and the general meeting. But this time, he definitely will give us a whole new feel! Because the identity of an interview today, Mali Qi is a brand new hotel – Marriott Hotel Shanghai New Asia Pacific General Manager. So let us begin the dialogue with him and see if this time, the famous long “Wild places conform to scientific laws,” and his new team, what will surprise brings us!
Let us first look at this from the Mali Qi as the first “Master” of the hotel – Marriott Hotel Shanghai New Asia Pacific. JW Marriott Hotel Shanghai New Asia Pacific, a 32-storey landmark building, facing the Changfeng Park, overlooking Suzhou Creek. The hotel has 501 elegant guest rooms and world-class restaurants, bars and a 770 square meters, including non-cylindrical ballroom of 1500 square meters of meeting space. In addition, the hotel’s facilities and comprehensive service also includes “Spring” spa, fitness center, 25-meter indoor swimming pool, 24 hour room service, laundry service and the Gold Key Service. And the hotel is located in Changfeng Ecological Business Park, adjacent to the Hongqiao central business district, 10 minutes to Hongqiao Airport. The hotel is located for the upcoming 2010 Shanghai World Expo, the location is excellent.
Then would still be a reader not familiar with Ma brief introduction, Mr. Ma Liqi in the hotel industry for 30 years, Marriott’s worked for 19 years, with as many Marriott Hotels International Hotel Management Group, general manager of the wealth of experience, footprint all over the world – Asia, Europe, Middle East and the United States. In Asia alone, he was successively in charge of Hong Kong Renaissance Hotel, Guangzhou China Hotel, Hotel Renaissance Yangtze Shanghai and Beijing Marriott Hotel. He was awarded the “China Hotel 100 people affected,” one of the award and “Best Hotel, General Manager of China,” the honorary title. China Hotel Starlight Award presentation ceremony, Mr. Ma Liqi also because of its excellent performance was “the best general manager of China’s hotel industry,” the honorary title.
Turning to the Marriott back to Shanghai from Beijing as the new general manager of JW Marriott Hotel Asia Pacific, Mr. Ma is a clear expression of the long-wandering back home after an absence of the way, with Mr. Ma’s own words, “completely finished All the same as the feeling of returning to their home! “
Mali Qi is not only more cities in China, worked, and he also traditional Chinese culture in particular is very interested in traditional Chinese costumes. In the eyes of a China hand, and now China and those he knew what city? “I love China, not only because this land is a charm, more factors are constantly changing because it is a continuous progress of the place, where people are increasingly international, the government’s work style gradually to and the United States, Europe and other developed countries are comparable. “Mr. Ma Liqi thus described his favorite Chinese.
Speaking of different cities, Mali Qi also has his own unique perspective: “As Hong Kong is China’s Switzerland, this city so fascinating; Guangzhou is China’s manufacturing center, where a stunning level of production; and Beijing, I like this city not only because it is the capital of China, not only because each of the wall where each brick has a fascinating story of all, I was most impressed by the work of my partner were there, they are so Excellent, my driver, my secretary … … they gave me a deep impression great! “
Speaking of Shanghai, when Mali Qi obvious excitement up. “Shanghai was like, like my family, I love all of Shanghai, I like the changing of the building, I like to see this city catch up with the boys and girls are fashionable, they make me feel energetic body has a perfect Shanghai into a fashionable and unique city. I am very excited to come back here, my family also love it here in China, Shanghai is equivalent to my home! “
Speaking in Shanghai, will have to talk about the upcoming 2010 Shanghai World Expo. This global event is not only the glory of China and Shanghai, the new development is the Asia-Pacific golden opportunity Marriott. In fact, Mr. Ma Liqi this new development in the Asia-Pacific in charge of Marriott, is ideally opportune momentum.
Day: As mentioned above, the 2010 Shanghai World Expo will inevitably bring to the hotel industry is difficult to estimate the opportunities, but also a severe test, especially for newly opened hotel is. Rush to open in 2010 on the occasion of opening of the new Marriott Hotel Asia Pacific, wanted to come and it will certainly sights on the opportunities. Then the face of such enormous opportunities and challenges, Mr. Ma Liqi, and how his team would react then?
“Expo will be our focus at this stage, in order to meet such a global event, we are the hotel’s own rules and regulations, soft and hard conditions were targeted in the planning and adjustment. For example, special guests for the different regions cuisine There are already Japanese, Indian cuisine, dishes and other unique features, the restaurant, our ability to keep customers in our hotel to eat home-style premise, no hotel can also enjoy the authentic cuisine of other countries. ” We will next time, to provide customers with better software and hardware services.
Location: downstairs in the new development is the Asia-Pacific Marriott Hotel Shanghai flourished as a venue of Changfeng Park. Close to such a large “garden” and “oxygen bar” so that the “hardware configuration” at the Shanghai not say unique, that is what the top luxury. “There is such a” neighbor “for us is great thing! Take the hotel itself, we have rooms specially made specific plans to make our guests in the hotel can enjoy the vast green space brings natural flavor. Changfeng Park beautiful grassland and lakes larger absolute make customers feel the noise and impulsive, hoping customers will get close to nature with great satisfaction out of the window view of the room. hope that the natural garden and Oxygen Bar give guests a comfortable stay experience! another, we are positive and Changfeng Park, and to the hotels and parks to combine the strengths of developing some new services, such as our guests in Changfeng Park The green on the romantic outdoor wedding held. I believe that such a service for customers, parks and the hotel is a win-win! “
Expo to return to this opportunity, the new Marriott Hotel Asia Pacific to Shanghai district where the location is very convenient in various places, can be very convenient at the airport, Pudong and exchanges back and forth between the Expo Site, I believe this is a new Asia Pacific Marriott Hotel in the geographical advantage of the biggest!
And: no matter how Mr. Ma Liqi chat live or work in Beijing or Shanghai, he said, is the most common “lovely
people “, see” and “this factor is extremely important for Mr. Ma. where people can do two ways, one of the hotel demanding their staff to ensure the excellent quality of service. The second is from the customer point of view, as far as possible every guests stay at the hotel have felt from the hotel aspects of human care.
Mali Qi first overall for new staff training, in accordance with the stringent requirements of the professional point of view of a new development in the Asia-Pacific every Marriott hotel employees, and strive to compete during the Expo, the use of “human oriented” service concept to achieve the victory of the entire market. He stressed the concept, “We want guests to the hotel staff as family!”
How do intimate care to the guests, before the development of the text can tell that the new Marriott Hotel Asia has actually been doing this work: the introduction of a variety of dishes, to provide customers a comfortable environment for you stay, stay to create a unique experience, etc. and Changfeng Park outside is developed with open-air weddings and other outdoor services, the hotel will be launched in the natural environment of yoga, fitness and other activities. Like gold in Shanghai, where this tiny place, so enjoy this one a really unique.
When asked about what the new expectations of the hotel, when Mali Qi who for 30 years, the hotel general manager showing a look of pride and Hope, “I hope in a short time, when people stay with us The new Marriott Hotel Asia Pacific, when, not because of our location more advantageous, not because we offer the services of these intimate, Marriott at us more than the fame, I hope that when customers choose our hotel when is entirely man! because in our experience where guests can feel at home, everyone is like family to the harmony of existence, concerned about! I have confidence and the ability to lead us to the hotel staff as each guest in Shanghai relatives in China! “
Interview was soon over, and Mr. Ma Liqi conversation allows us to appreciate his humor, wisdom and confidence for the hotel’s future, let us look forward to in the near future, Mr. Ma Liqi new development in the Asia-Pacific led the Marriott Hotel employees, friends from all over the world, offer a sincere greetings from relatives and care!
readers must be
quite familiar with Rauf Malik, who has been featured in Cover
Story three times. This time Mr. Malik, who boasts 30-year
experience in the hotel trade, will disclose something fresh and
new since he has lately been appointed general manager of the newly
opened Shanghai Marriott Hotel Changfeng Park. What delights will
the veteran hotelier and his team bring to us? Our conversation
with Mr. Malik will give you some clue.
To open the conversation, let’s share some facts about Shanghai
Marriott Hotel Changfeng Park. Ideally located in the heart of
Changfeng Ecology Commercial District, the 32-floor hotel features
501 spacious guest rooms overlooking Suzhou River and Changfeng
Park, as well as amenities perfect for business or leisure
travelers, including restaurants, bars and 1,500 sqm event space
inclusive of a 770sqm pillar-free ballroom. Other amenities and
services include Quan Spa, a fully equipped health club, indoor
pool, 24-hour room service, laundry and the “Golden Key”. Being in
proximity to Hongqiao Airport (a 10-min drive) and Hongqiao CBD,
this hotel is an ideal option for visitors attending the World Expo
2010 in Shanghai.
Thi sis fol lowed by a br ief int roduct ion of Mr. Malik for
the sake of those who are not familiar with him. Rauf Malik has
been actively involved in the hospitality industry for three
decades, of which nineteen years are with the Marriott
International Inc, where he has served as general manager of
several Marriott properties in Asia, Europe, Middle East and the
United States. In Asia alone, he has commanded, in succession, the
New World Renaissance Hotel Hong Kong, Marriott China Hotel
Guangzhou, Renaissance Yangtze Shanghai Hotel and Beijing Marriott
Hotel City Wall. As well as being named one of the 100 most
important figures in China’s hotel industry, Mr. Malik received the
“Best General Manager of China’s Hotel Industry” award at the 4th
China Hotel Starlight Award Ceremony for his outstanding
performance.
Mr. Malik speaks of his transfer from Beijing Marriott Hotel
City Wall to Shanghai Marriott Hotel Changfeng Park in the tone of
a traveler back home, “It’s like going home!”
Having worked in several Chinese cities, he is a big fan of
traditional Chinese culture, particularly the costumes. How does an
“Enthusiast” like Mr. Malik look at today’s China and Chinese
cities? “I love China not only because I am attracted to it, but
that this is a country in constant change and under continuous
development. The people here are going international, and the
overnment’s working methods are being improved by the standards of
the developed countries in Europe and the US. “
Mr. Malik has his own perception of Chinese cities, “Hong Kong
is a vibrant city and ‘Switzerland in the East’. Guangzhou, the
country’s manufacture center, boasts a high capability which I
admire immensely. I am obsessed with Beijing, the capital, where
every brick and wall tells an interesting story. However, I am more
impressed by my colleagues there, and I so miss everyone especially
my driver Mr. Li, my secretary Rebecca … They are all great
folks! “
He gets noticeably excited when talking of Shanghai. “Shanghai
is indeed like my home. I am in love with every aspect of Shanghai.
I like the mushroom buildings. I like to watch the
fashion-conscious teenagers who constantly remind me of the fact
that Shanghai has become a chic city with its own taste. I feel so
happy that I am back. I love Shanghai, Shanghai is my home in
China. “
It’s just natural for us to discuss the forthcoming World Expo
2010, an influential international event which not only is the
honor of Shanghai and China, but also offers a golden opportunity
for the development of Shanghai Marriott Hotel Changfeng Park. As a
matter of fact, Mr. Malik will take advantage of whatever is going
in his
favor to make the hotel succeed.
First, World Expo 2010, as mentioned above, is both opportunity
and challenge to a new hotel like Shanghai Marriott Hotel Changfeng
Park, which opened its doors at the beginning
of 2010 – just in time for the big event. How are Mr. Malik and
his team prepared to take the opportunity and challenge?
“The Expo is the focus of focus at the current stage. We have
made adequate arrangements to cater for various guests. For
example, we’ve have Japanese Chef, German Chef, Indian Chef and
other nationalities to ensure guests can not only sample delicacies
of their native land, but also try food delights from other
countries / regions. “Amenities and services will be further improved
in the following months.
Secondly, being opposite Changfeng Park, an oversize “garden”
and “oxygen bar”, the hotel boasts one of the few top locations in
town. “It’s great for us to have such a neighbor! The guestrooms
are carefully planned so that our guests can fully enjoy the breath
of the nature and other advantages of the park, which offers very
beautiful lawns and a fairly large lake that will make guests
completely forget the hustle and bustle of the city. The stunning
views are sure to satisfy those who love the nature. Hopefully the
park can add to a satisfactory hospitality experience. We have
approached the park administration in the hope of launching new
service items which combine the best of the park and the hotel,
such as a romantic outdoor wedding ceremony. I believe this is
going to achieve a win-win-win situation for the hotel, guests and
Changfeng Park. “
It is very convenient for World Expo visitors since the hotel is
easily accessible from different parts of Shanghai – the airports,
Pudong and the site of World Expo 2010. This is believed to be the
hotel’s biggest geographic advantage.
Thirdly, whatever is the topic – life, work, Beijing, Shanghai,
“Lovely people” are most frequently mentioned by Mr. Malik during
the interview. That is to say, Mr. Malik is very concerned about
“People”, and his concerns can be summarized in two parts. One, the
entire associates set high standards for themselves to ensure
service quality. Two, guests feel the hotel really cares about
them.
All the new recruits have received intensive training to make
sure they are professional and able to help the hotel survive the
competitions during World Expo 2010 and become a standout in the
market. Mr. Malik adheres to the policy that “let guests treat
associates as their own family “.
As mentioned before, the hotel has been making adequate
arrangements for guests, including world class cuisine to satisfy
everyone’s taste, improving living environment, enhancing the
hospitality experience, and designing special amenities in
cooperation with Changfeng Park. The hotel is expected to introduce
outdoor yoga and fitness service that is rare in a populous city
like Shanghai where every inch of land is worth a fortune.
When asked of his expectations, Mr. Malik, who has been in the
trade for three decades, gave us an expectant look. “I hope that
before long guests will choose to live in Marriott Shanghai Hotel
Changfeng Park not for our only location, service or the brand, but
because of the hospitable associates who will make them feel at
home, and because it is where everyone is a family member being
cared for and looked after. I am quite sure I have the ability to
make the entire staff become guests’ family member in Shanghai and
China, “he said, proudly.
The interview was soon to an end, and we were deeply impressed
by Mr. Malik, by his humor, intellect and confidence about the
future of Marriott Shanghai Hotel Changfeng Park.
We expect the general manager and his staff to extend their
warmest greetings to guests from across the globe in the near
future.
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