For him, this is a gorgeous voyage; for it, this is an ambitious blueprint of the outpost. And constantly open up new area needs a young, dynamic and highly adventurous spirit of the master. Young is because of the need constantly to accept new things, full of energy because the process of developing the dangerous and accidents will continue to need plenty of physical strength; adventurous spirit to face troubles because of the need to respond decisively to make a decision. He is the protagonist of this interview we - Hilton Hefei hotel general manager Mr. Ma Kusi. Hilton, the world's very prestigious and has a long history of the old hotel empire, to become a member, or even a hotel at the helm is the dream of many young people, Marcus Mr. lucky, it is inevitable. Hilton, Marcus President, marine, has among what kind of indissoluble bond, we will interview you the next answer.
Hilton Hefei is also regarded as a new member of the Hilton empire, this hotel is also in charge by the Mr. Ma Kusi hope he can bring some element of a new Hilton philosophy. The hotel is located in Hefei New Station economic zone, is located in fashionable residential area and the bustling commercial and entertainment center. The new element of a Hilton Luogang International Airport 20 minutes from the train station 3 minutes, just 10 minutes to reach the central business district of Hefei. Hilton hotel conference TM has advanced facilities and unique in Anhui Province, equipped with the latest audio-visual, simultaneous interpretation and wireless Internet access systems luxurious 1,600 square meters column-free Grand Ballroom. Cymbidium Villa Spa and Leisure Centre covers an area of 6,000 square meters, with a full range of the latest fitness facilities, providing a full range of beauty salon, massage sauna, foot, and health services. The hotel has a variety of flavors of different restaurants, bars, and with broadband / high-speed Internet access in 561 guest rooms for guests to provide various types of business travel, leisure and entertainment services. Elegant style rooms, fully equipped: the smallest room of 41 square meters, with living room, desk, individually controlled air conditioning system, refrigerator, mini bar, a message recording function with international and domestic direct dial telephone, high-speed network interface, so that calls and broadband Internet access simultaneously.
If the sea is the master of the stage, that is the Hilton Hefei, the stage element to provide a strong support for the Hilton and power. Although the various twists and turns over Hong Kong, Manila, Shanghai, Beijing, Nanjing and many other major cities in Asia, the first line, but for the development of Hefei in recent years, Mr. Ma Kusi still could not stop praise. Hefei is a great city and its transportation infrastructure layout scheme is the long-term, rail traffic on the 2nd, the 3rd has been included in the five-year plan, Shanghai, Hefei and from moving vehicles has speed to 3 hours, convenient and efficient to make increasingly The more business people to improve the efficiency between the two places; second airport is under construction, an increase of many international flights, while the Hilton and the nearby transport hub. The Hong Kong-based element of the owner of a group from the property started to now Ji residential Kai Fa Fa Zhan, commercial plaza and golf course a variety of industries Yu together, Juda's size it Jihu become synonymous landmarks and Hefei. Urban development is carried out, the frequent business activities, trade and, increasingly, foreign visitors to enter the market in Hefei, Un a demand for high-end hotel industry becomes dramatically important, it urgently needs a popular brand to the international high-end hotels such as the Hefei the largest city landmark to add a more perfect notes. But the first time in 2006 is nearing completion Hilton, voices of doubt are endless. Many people in the face of the Hilton hotel room capacity of 561 when not believe such a small city in Hefei, 300 rooms is already more than enough, whether such a large scale of investment in the future cost recovery. And 3 years of operation, Hilton surrendered to the owners of 50% the first year, second year 68%, 75% occupancy rate for the third year of satisfactory responses, per a long-term vision to other people's eyes can not become a reality.
Indeed, the hotel's success is inseparable from the city environment, the hotel's own facilities, but also not be underestimated. Food is, in order to seize the hearts of guests, visitors must first grasp the stomach. Hilton Hefei gathered the most complete food and beverage services: phoenix nest restaurant is second-tier cities such as Hefei has a strong Chinese style decoration with 21 points, a small box of high-end Chinese restaurant. Because of the geographical characteristics of Anhui Province, in order to meet the large number of local tastes, the collection of the Cantonese, Huaiyang Cuisine Anhui cuisine is also on the whole, the set of different elements from different regions to meet the needs of customers; Le Panda Restaurant Although a Chinese national treasure to take the name, but the positioning is in Southeast Asia and the European cuisine, Indian cuisine is one bright spot, if Beijing and Shanghai customers more receptive to Indian curry and spices, then obviously the local customers somewhat to adapt, so the hotel as much as possible in Southeast Asia and Europe gathered in a variety of specialties. However, the hotel is dedicated a corner of India, two Indian professional chefs, authentic Indian cuisine in Hefei Indian guests have an excellent reputation. Le Panda Restaurant There's a feature of every 1 month food festival organized by a theme-oriented public, Italy, Russia, Thailand, Malaysia, Japan, Vietnam, and even African food, with the national characteristics of the diet Culture is not only the face of hotel guests, and spread to the general consumer interested in food, it accumulated a high for the hotel's popularity; "magic cup, grape wine, like to drink immediately reminders pipa", in addition to food, wine is also a major theme. Many customers actually know very little about wine, Hefei Hilton world famous wine suppliers to Western-style wine dinner guests into the way services wine, tasting wine, so we surprised that the original guests love this activities, they have a very strong ability to really enjoy the process of wine tasting, this wine appreciation event in the popularization of knowledge, while promoting interaction and exchange of Chinese and Western cultures.
Said so much about the hotel, readers must understand sailing, or whether Mr. Marcus has a kind of origin. Then let us into Mr. Ma Kusi, a glimpse of him from intern to general manager of the childhood. Mr. Ma Kusi was born in Venezuela and grew up in Spain, with German nationality. It is not difficult to explain when we face a time when Mr. Ma Kusi We also found that Spain's passionate and meticulous German. In Barcelona, Marcus, he completed his secondary studies in order to achieve his childhood dream, he entered a Maritime University, and to become a captain. But the reality is often backfire, study and career in 5 years 1 year and a half later, he found out that he does not belong to the sea. After almost two years after a loss and confusion, Marcus uncle of Mr. gave him a participation in management training at the Hong Kong Hotels opportunity plan, no one thought of just such a small change in achievement of his career now , opened a new page in his career, remember that time, 1991, Hong Kong. There, Marcus, found his love, kitchen, room service, front desk, bar, Chinese restaurant, Italian restaurant, the first practice of his career covering almost all sectors of the hotel, the drip, or pain or difficult experience as he is now the cornerstone of success. In 1997, Mr. Ma Kusi to the Shanghai Hilton, from the beginning of the indissoluble bond with the Hilton. "Great day to drop an ROC office, must keep their bones, their body skin hunger", the first Management Trainee, Front Desk Supervisor, Front Office Manager, took office in Nanjing hotel operations manager, went to Beijing to Hefei former Chief Operating Officer last manager. Mr. Ma Kusi keen on sports, especially skiing and football, Marcus has ever even on weekends and from Hefei and Beijing is only able to ski over to the addiction, he even set up an internal soccer team, team-building through sports to increase mutual understanding and understanding. Perhaps he is so quick movement and promotion related to "one of a relaxation, civil and military way", through the campaign, Marcus releases the pressure at work, then full of enthusiasm and stamina into work more efficiently. Mr. Ma Kusi firmly grasp all of his life, the three major elements: work, sports and family.
Mr. Ma Kusi's occupational history textbook as a career. Some readers will perhaps it comes down to "luck", a world-class hotel general manager could be so young, but Mr. Ma Kusi told we were lucky only to tend to those who are prepared. The eve of the Olympics, Marcus husband told it will surely go to Beijing Hilton, and has actively preparing for a very long time, when the headquarters for evaluation and assessment, he's fully prepared to give him the ability to seize the opportunity; and when HEFEI opportunity arises, perhaps other people will stick to more first-tier cities and secondary cities of advantages and disadvantages, but to him, jobs and development prospects are always most important, there are homes there must also be, I choose I value. Another success is to help Marcus rapid integration into the local culture. Hotel, service, management in person, years of life in China to understand the respect-based Marcus, resonate with respect to shorten sense of distance and let him into the employees. Hilton will be a year for internal employee satisfaction survey, involving staff training, reporting relationships, staff meals, and even uniforms, wardrobe, detailed understanding of the feelings of each employee for the hotel last year, 97% and 96% this year Let us satisfaction in the same industry in China far ahead, they are willing to work here, they have a sense of happiness, a sense of belonging. The fact that only 40% of the staff turnover rate for the Hilton a lot of hard training to keep up the talent. Hilton Hefei many managerial positions are Hefei local people, and they are gradually promoted from the grassroots up to. 90% of the face of a market for local customers, reuse, and promote local talent is important.
Hotel is about people, cause narrowing of view, the hotel is also a corporate citizen, the hotel also for its contribution in the area. Hilton Hotels Association participated in the Anhui Province, Hefei month would choose different hotel for the venue, the major hotel managers, government officials, tourism bureau representatives and customer representatives together to discuss how to improve the status of the hotel industry in Hefei, making the hotel industry led the economy and popularity of Hefei, improve city image. With colleagues, government, customers concluded a tripartite interaction between the sound development of collaborative relationships. For the community, the Hilton always hope to contribute more to spread the joy and beauty. In addition to the 30 poor families has been funded primary and secondary students to complete university studies, Hilton also join forces with the Humane Society, Hefei, Anhui Medical Second Hospital in the children suffering from leukemia, organized donation activities to bring a long absence, the little angels of joy and laughter. Speaking of these, Marcus was really proud of the Mr., "gifts of roses, hand a fragrance," Western-style love take root in Hefei.
Near the end, Marcus's remarks are still unable to leave those loyal customers. Customers can always recommend the Hilton to open up the market to more cities in China. Mr. Ma Kusi said the feedback has already entered the Hilton senior, in addition to these first-tier cities, Shenzhen, Dalian, Taiyuan, Shijiazhuang, Hohhot and other second-tier cities, hotel site selection, construction work is in full swing in preparation. By then, the Hilton brand hotels will reach as many as 30. It really is a grand voyage plan, and we look forward to Mr. Ma Kusi founded the Hilton Hefei sales miracle can be replicated to other cities to continue, we believe this will say in Catalan, Spanish, French, German and Chinese, "Managing the World" piece of paradise in continuation of the Hilton Hefei brilliant performance!
It was an adventurous voyage for Markus Kosch. It was a
pioneering sail for Hilton Hefei. The unexplored ocean and the
fresh ship awaited a captain, a captain of youthfulness, vivacity
and audacity to conquer any unexpected hardships arising in the
navigation. Now that the ship is anchored safe and sound, the
shores exult and the bells ring, all for the captain. It has been a
dream for young men around the world to embark and steer a Hilton
hotel, and Markus Kosch has made the dream come true.
A new member of the Hilton Empire, Hilton Hefei explores the
bustling of the city center. Conveniently located in the heart of
the new business development area, the hotel is only 20 minutes
away from Hefei Luo Gang Airport, 3 minutes from Hefei Train
Station and 10 minutes from the City Center. Hilton Hefei is
lavished with advanced conference TM facilities, the latest audio
and visual equipment, interpretation apparatus and wireless
connection. For relaxation, guests could pamper themselves at the
spa and fitness center, enjoying the facial and body treatment,
massage, sauna, and the newest gym facilities followed by a variety
of fine cuisines at different restaurants and bars. The elegantly
furnished guest room, with separate seating and working areas,
fridge and mini-bar, speed Internet access, offers all kinds of and
comfort.
Just like the ocean is the stage for a captain, Hefei is the
stage for Hilton. After many years' experiences in Hong Kong,
Manila, Shanghai, Beijing and Nanjing, Mr. Kosch could hardly
reserve his compliments for Hefei as a fascinating city. With
outreaching views for future, Hefei is focusing on infrastructure
construction to elevate its transportation convenience. In fact,
the railway travel between Shanghai and Hefei has already been
reduced to three hours and the second international airport is
under construction. The hotel's investor Yuanyi Group, involved in
real estate, shopping malls and golf course development, is
regarded as the landmark business group for Hefei. Although doubts
and queries arose concerning the hotel's ability to recover the
investment cost when it was finished in 2006, such questions
evaporated after the first three years' operation. The occupancy
rate at Hilton Hefei climbed steadily from 50% to 68% and 75%.
The success of a hotel is associated not only with the overall
environment of the city, but also with its services and amenities.
As the saying goes, the quickest way to win a man's heart is to
satisfy his appetite. Hilton Hefei savvies this universal truth. At
Phoenix Restaurant,
guests could sample unique flavors of Anhui and Cantonese
cuisine in one of the 21 extravagant dining rooms. Happy Panda
Restaurant specializes in Southeast Asian and European food, Indian
dishes is one of the highlights. Customers marvel at the live
cooking stations where two expert Indian chefs create Indian
specialties. Another signature of Happy Panda is the monthly theme
evenings when some of the world's finest cuisines are presented and
introduced to the local. Eminent wine suppliers are invited to host
wine dinner parties, which turn out to be the favorites of
many.
So much is for the ship. Now the captain comes on stage. Born in
Venezuela, Markus Kosch grew up in Spain and owns the citizenship
of Germany. The unleashed Spanish passion and inflexible German
prudence fuse harmoniously inside him. Upon completion of his high
school in Barcelona, Markus entered a nautical college to realize
his dream of becoming a captain. It was not until one and half
years passed that he was hit with the revelation of his unfitness
for the career. After two years of confuse and perplexity, he
enrolled in a Hong Kong hotel management training, which became a
turning point in his life. The training involved practices in
virtually all aspects of a hotel, from the kitchen, room service,
reception desk, to bars and restaurants. These experiences shaped
the foundation for his current achievement. In 1997, Markus
embarked Hilton Shanghai, hence commencing his trip in the Hilton
Empire, initiating as a Management Trainee, growing up through
Chief Receptionist, Front Office Manager, Operations Manager,
Director of Operations, and finally into General Manager at Hilton
Hefei.
A fan of skiing and soccer, Mr. Kosch once shuttled between
Hefei and Beijing to satisfy his craving for skiing. He even
organized a hotel soccer team in order to boost the mutual
understanding and cooperation between employees. As the old Chinese
saying goes, essence of high efficient work is to relax properly.
Markus comprehends the secret of restoring energy for work by
releasing pressure at sports. He has grasped the three essences of
his life: work, sports and family.
The resume of Mr. Kosch resembles a career development manual.
Some may label it as "a story of luck", yet the young manager did
not reach there by pure luck. Before the Olympic Game, Markus was
convinced that his next move was to Hilton Beijing and therefore
prepared himself well for it. When the headquarter office conducted
the uation, he was able to distinguish himself among
candidates. While others were still hesitating whether to move to a
smaller city like Hefei, Markus perceived the importance of a
career promotion and future development prospects. Another key for
his success is the incorporation of local culture and boost for
mutual respect. Hilton Hefei carries out a satisfaction survey
among its employees concerning staff training, hierarchy
relationship, employee meals and even details such as uniforms and
lockers. As a result, employees at Hilton Hefei have a strong sense
of belongingness and the staff turnover rate has stabled at a low
level of 40%.
As the hospitality industry is closely related to people, a
hotel should spare no effort in its contribution to the society.
Hilton Hefei is a member of Anhui Hotel Association, which
organizes monthly meetings for hotel managers, government
officials, and customer representatives to share their views on how
to develop the city. Apart from supporting 30 students from poor
families to finish their college education, Hilton Hefei, jointly
with Hefei Charity Association, has raised funds for children with
leukemia. A smile of pride beamed from his face when Mr. Kosch
mentioned these events.
As the interview approached its end, Mr. Kosch talked more about
customers. Many guests have suggested that Hilton expand its market
to more cities in China. Such feedback has already reached the top.
In addition to Shenzhen and Dalian, hotel constructions are also
being carried out in Taiyuan, Shijiazhuang and Huhhot. In the near
future, the total number of Hilton hotels in China will surpass 30.
Looking at the "international general manager" who is fluent in
Catalan, Spanish, French, German and Chinese, we sincerely hope
that the miracle Mr. Kosch has created at Hilton Hefei would be
reproduced in other cities, and his glorious voyage would
continue.
